How does your team collaborate/work with the marketing department?
MCS supports OTS/NCOTS, Efolks, and LETS/CRETS. These applications have very
direct ties within marketing; including lead and affiliate management, campaign tracking and reporting, call center scripting and reporting, and remarketing.
We enjoy great collaboration with the marketing directors and meet on a regular basis to discuss new system enhancements and opportunities to increase sales.
How does the MCS team support the company?
MCS is all about converting leads. Our call center application (OTS) assists our agents in turning interested leads into happy clients. Efolks manages and monetizes affiliate leads and our marketing campaigns. The performance of these affiliates and campaigns is managed in our tracking applications (LETS/CRETS).
MCS also provides a variety of web services that are consumed by our UI team to support Progrexion web sites and landing pages. We also provide a variety of personalities to enjoy: from stickler to barbarian.
In what ways does your job impact the credit space?
MCS applications help make that critical connection between someone having a hard time with their credit, and products that can get them the help that they need.
What was the most memorable project you contributed to for Progrexion in the past 6 months?
We were able to write IWC from the ground up using a service based architecture that makes the code much more maintainable and enjoyable to work on moving forward. The project proved to be a great collaborative experience between MCS and our call center colleagues, and provided a much better sales experience.
List 3-5 words that can explain your department?
Marketing application development gladiators.