I spend a lot of time thinking about websites. I focus on what works, what doesn’t’, and why. I look at numbers, ask people about their feelings, and at the end of it all…make decisions. A couple weeks ago, I was asked to go speak to a group of students at Salt Lake Community College, and explain some of those thoughts. It made me organize a few thoughts, and I thought I would share them with the interwebs, as well.
When I first started thinking about usability, I was kind of at a loss. My only opinions were those of “like” and “don’t like.” I was thinking more about how things looked, not how they worked. I realized that, to actually make a site better, I needed to change my thinking. I started with something that I had more experience with: brick and mortar stores. I looked at them to find some inspiration. It helped.